Shipping
Items will be shipped out from Collectors Cardhouse (Trading name of PokiChloe ltd) within 48 hours of purchase using the shipping service selected at checkout. This excludes weekends and bank holidays. Shipping on items is fully insured and tracked worldwide. Do not ask to understate item values for shipping, this will not happen. Domestic shipping will cost between £3.95 - £29.75 depending on item size and chosen service. Worldwide shipping will cost £16.80 - £125 depending on item size and chosen service level.
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Live event purchases will be opened as described, and items will be shipped out 48 hours after the specified date of the event. This excludes weekends and bank holidays.
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Domestic shipping inside the UK will normally take 1-2 working days for Royal Mail Special, or Royal Mail 1st Class. Please allow 5-7 days for Royal Mail second class if chosen.
Worldwide Shipping will take longer, Fedex is our main courier and their Estimate on their Worldwide Express Service is 2-5 days. Please allow up to 15 working days if the economy worldwide shipping is chosen, this is sent with Royal Mail.
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Any orders which are undeliverable due to an error in the customers postal address, in which they have filled out on checkout, once returned to PokiChloe Ltd, will be stored at PokiChloe Ltd until a further new postage fee is paid to have them redistributed to the correct address. Alternatively the buyer will be entitled to a refund at this point, minus the original cost to PokiChloe Ltd of the postage.
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Returns and refunds
Returns are allowed on items purchased within 48hours of receipt of goods. These will be required to be sent back to us fully tracked and signed at the risk and cost of the buyer. After being provided with the tracking number and proof of posting, upon their safe return back to Pokichloe Ltd, items will be fully refunded onto the method used to originally pay, using the refund service Wix have integrated on their websites. This refund excludes the original postage amount paid by PokiChloe Ltd to send the items.
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Should you have any issues with returns, refunds or the shipping policy, please do not hesitate to contact us at: info@pokichloe.com or alternatively submit our contact form, before making any purchases. We normally reply the same day to any correspondence.
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Our return address is:
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Collectors Cardhouse
26 Lower Road
Chorleywood
WD3 5LH
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Cancellations
Should you wish to cancel an order, you can do so at any point up until the order has been shipped. Cancellations come with a full refund. Should we have already shipped your item, please refer to the 'Returns and refunds' section above.
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Delayed orders
Should an order be delayed in dispatch, the customer has the right to cancel at any point up until shipping has occurred. Please reference the 'Cancellations' section above. Should an item be delayed beyond a reasonable time frame in shipping itself, PokiChloe ltd will work on the behalf of the customer to seek compensation from the shipping company and pass this on to the customer should they be successful in the appeal. Notmally 10 days has to pass before this is possible. No compensation is guaranteed in these instances. Should you be unhappy with a delay please contact us, or see the 'Returns' section above.​